Are you mature enough for your customers? You may find the question to be absurd. Of course, professionals in software and FinTech companies are almost certainly fully functioning adults. Nonetheless, the businesses they work for and run are often woefully immature. It’s a challenge faced by a surprising number of companies. Allow me to explain what I mean by levels of maturity in business, as described by David Anderson in… Read More »Are You Mature Enough for Your Customers?
The name Blizzard is an internationally recognized name in the world of skiing. They have also been recognized for their rapid improvements in the IT department after implementing Kanban. At the sixth annual CIO & IT Manager Summit in Vienna, Blizzard’s CIO, Eric-Jan, received the “CIO of the Year” award. Anyone who is struggling with customer complaints can learn from Blizzard’s IT Department’s dramatic improvement. Their IT department was a… Read More »How Blizzard’s IT Department Eliminated Multitasking and Customer Complaints Using Kanban
I spend a lot of time explaining the Kanban system and how it works to people who have never heard of it. However, I also encounter a lot of misperceptions among people who think they understand Kanban, but really don’t. These misperceptions hold people back from really embracing the Kanban Method and achieving optimal results. The first misperception is that Kanban is just a board that hangs on a wall,… Read More »Kanban Is More than Just a Board
The united states Navy Seals are considered one of the most elite forces in the world. One of the highest performing groups on the planet. To become a Navy Seal they have to go through something called BUDS, which is a multi month selection process which destroys their bodies, and the vast majority of people will drop out and never become seals because it is so aggressive. A former seal… Read More »High Performing Teams have Selfless Members